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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-28-2023 03:51 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M479
Operating System: macOS 12.0 Monterey

(On MAC Ventura MACBOOK M2)

This is the new printer I just purchased (not yet showing in my products). The last hp printer I was able to to do "searchable" scans from HP EASY SCAN and HP SMART. HP EASY SCAN allows me to search in Finder; HP SMART does not. It will allow me to search if opened as a pdf; but can not search within my documents.

Any fix on this??

Hope someone can help. Attempted with hp Support. After a very long phone call, rec'd little results.

Thank you in advance.

Category:
1 REPLY 1

‎03-29-2023 03:35 PM

HP Recommended

Andr-1611  sent me a reply that I rec'd an email notification. The link did not allow me to see it: said I did not have "privileges"??

Here is what he said:

Hello @CCGREEN , Welcome to the HP Support Community!   Right up front, I'm not a Mac user!   But I found this software here: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-color-laserjet-pro-mfp-m478-m479-serie...   Hope this helps! Keep me posted. Andr-1611 If my post resolved your problem please mark this post as an "Accepted Solution". Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I did try the software - and it did not allow me to install - it said  "failed" - either Mac or Mac Ventura

But - if you get this thank you.

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