CAN'T COMMUNICATE WITH SCANNER

[SRIVVN]

PROUCT HP 1136 

ERROR: CAN'T COMMUNICATE WITH SCANNER

[Jerry_57]

Hi @SRIVVN,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your HP LaserJet M1136 is displaying a "Can't Communicate with Scanner" error, which indicates a potential issue with the scanner's connection or software. Here are some troubleshooting steps to resolve this issue:

Check Connections:
 

• Ensure that all cables connecting the scanner to your computer are securely connected.
• If using a USB connection, try using a different USB port or cable.

Restart Devices:
 

• Turn off both your scanner and computer. Wait for a few seconds before turning them back on.

Update or Reinstall Scanner Drivers:
 

• Make sure you have the latest drivers installed for your HP LaserJet M1136. You can download the latest drivers from the HP Support Website.

Check Firewall and Security Settings:
 

• Sometimes, security software may block the scanner communication. Ensure that your firewall or antivirus settings allow scanner communication.

Check for Firmware Updates:

• Ensure your scanner has the most recent firmware updates. Firmware updates can fix bugs and improve functionality.
  
  
  I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Jerry_57

HP Support