CANNOT SEND MOBILE FAX

[JOJO9090]

Hello ive been having issues with sending mobile faxes. iVe done multiple before and am now just having an issue.  When i try to send a fax on the compose button it just spins forever and it does not let me send it just stays spinning. I have tried signing in and out, checking EWS services. I thought that my issue was that i had to add my printer code to my hp account i did that. it only shows on one part of when i sign in but not in others which is odd but anyway ive tried everything even going through if its an issue on the mac side, by making sure if any of the permissions were an issue but they are not. Any help is welcome,  thank you. also i can send faxes from my phone just not my computer. 

[Deep_World]

Hi  @JOJO9090,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I Understand your concern on how this can be, especially since Mobile Fax was working previously and you are still able to send faxes successfully from your phone but not from your Mac, don’t worry let me help you with this. 

Could you kindly confirm the below details :   

1. Are you using the HP app on your Mac to send Mobile Fax?
2. Does the issue occur when creating a new fax, or only when attaching specific documents?
3. Are you seeing any error messages, or does the "Compose" button simply continue spinning indefinitely?
4. Have you tried uninstalling and reinstalling the HP  app?

In the meantime, Kindly try the below steps and confirm : 

 1: Sign Out and Reconnect HP App

• Sign out of the HP app.
• Close the application completely.
• Restart your Mac.
• Sign back into your HP account and test Mobile Fax again.

 2: Remove and Re-add the Printer

• Open HP App.
• Remove the HP ENVY 6055 from the app.
• Add the printer back to your HP account.
• Verify that the printer shows as connected and ready.

 3: Test with a Different Document

• Try sending a simple one-page PDF or image file.
• If specific file types or large files are causing the issue, that can help identify the root cause.

 4: Verify HP App Permissions

On your Mac:

• Go to System Settings - Privacy & Security.
• Confirm HP Smart has access to: 
  • Files and Folders
  • Full Disk Access (if previously granted)
  • Network Access

Since Mobile Fax is working correctly from your phone, this suggests your HP account and Mobile Fax service are likely functioning properly, and the issue may be related to the HP application or its connection on the Mac.

I hope this helps.