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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-04-2020 10:00 AM

HP Recommended
Product: HP Pagewide Pro 477w
Operating System: macOS 10.15 Catalina

I am having difficulty setting up scan to email. I am using the following:

 

smpt.google.com

465

clicking the box for SSL

 

Put nothing will work. I have also attempted 25 and 587. I have put "less secure apps" in google settings, have changed DNS server 8.8.8.8/8.8.4.4. Basically, everything I have read in other forums, I have tried. NOTHING WORKS. 

1 REPLY 1

‎08-04-2020 11:51 AM

HP Recommended

Hi,

What happens when you press the Test button for the scan profile? what exact error message is shown when fails?

 

Shlomi



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