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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-07-2023 11:09 AM - last edited on ‎05-09-2023 11:03 AM by Retired

HP Recommended

I tried using the HP Smart App to scan the photos but the app says "Coulnd't Connect to Scanner". I tried many ways but still the same, I tried:

1. To reset the printer by Unplugging it for >60 secs

2. Using the HP Smart App Diagnose and Fix it says There's no Problem or Issue with the Printer

3. Ending the HP Smart App in Window's Task Manager

4. Removing the Printer and Adding again to my Windows Device Manager

5. Using the Print and Scan Doctor, but still nothing Happens

 

all of this method Nothing happens to my Scanner using HP Smart app.

HP Laser Jet pro N1217 nfw MFP

 

1 person had the same question
1 REPLY 1

‎05-09-2023 12:44 PM

HP Recommended

Hi @PTharvey 

 

Welcome to the HP Support Community!


I understand that you are not able to scan using HP smart app, I am glad to assist you today.

 

Please uninstall HP Smart: click here

 

Refer to this document to re-install : click here


Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

Raj2111
I am an HP Employee

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