COULDN'T CONNECT TO SCANNER

[PTharvey]

I tried using the HP Smart App to scan the photos but the app says "Coulnd't Connect to Scanner". I tried many ways but still the same, I tried:

1. To reset the printer by Unplugging it for >60 secs

2. Using the HP Smart App Diagnose and Fix it says There's no Problem or Issue with the Printer

3. Ending the HP Smart App in Window's Task Manager

4. Removing the Printer and Adding again to my Windows Device Manager

5. Using the Print and Scan Doctor, but still nothing Happens

all of this method Nothing happens to my Scanner using HP Smart app.

HP Laser Jet pro N1217 nfw MFP

[Raj2111]

Hi @PTharvey 

Welcome to the HP Support Community!

I understand that you are not able to scan using HP  app, I am glad to assist you today.

Please uninstall HP Smart: click here

Refer to this document to re-install : click here

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,