Camera Error 1000

[Anton_63]

At the beginning of scanning (copying) or other actions connected with the camera "camera error 1000"occurs. Tools for diagnosing and correcting this error on the Internet is not found. What does it mean and how can I get the device back up and running?

[Riddle_Decipher]

@Anton_63

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

If you haven't done it already, I recommend installing the firmware update for your printer: Click here to download (Windows 10)

And if the issue persists, please perform the below steps and let me know how it pans out:

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Try to print.

Keep us posted,

I will have a colleague follow-up on this to ensure it's taken care off, in case you don't respond in the next 24-48hrs,

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

Followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge and have a great day Ahead!

[Anton_63]

Good afternoon. I have already done this method, described by you. Just in case I did it again. The problem is not solved.It is possible that the problem is in hardware, because this error of the camera 1000 appears and when using the built-in copy tools on the device itself.

[Riddle_Decipher]

@Anton_63

I'm afraid you are right about this being a hardware malfunction, and it may require a repair/replacement,

I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

[Anton_63]

Данные в заполненной форме. Что мне делать дальше?

[Riddle_Decipher]

@Anton_63

If you prefer to post your question in your preferred language,

see the below options that are available.

German: HP Kundenforum : https://h30492.www3.hp.com

Spanish: Foro de Usuarios de HP: https://h30467.www3.hp.com

French: Forum des utilisateurs : https://h30478.www3.hp.com

Portuguese: Fórum dos usuários HP : https://h30487.www3.hp.com

Chinese HP: https://h30471.www3.hp.com

KoreanHP:: https://h30491.www3.hp.com

Alternatively, please feel free to post a revised message in English.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!