• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
ENVY 7640
Microsoft Windows 10 (64-bit)

With my the software that came with my old HP Photosmart 7510 I could easily set a custom scan size (e.g. 8.5" wide x 3.5" high for standard bank checks). Now that I've 'upgraded' to an ENVY 7640 and HP AiO software, although I can find the scan size settings, the only options are the usual 'letter', 'legal' and a few other standards...no place for me to set a custom scan size. Did I miss something, or are custom scan sizes no longer supported? Thanks in advance. 

HP AiO page size settings

6 REPLIES 6
HP Recommended

@gwenster

 

Scan and Capture is limited to the sizes provided in the software.

 

HP Scan Extended is an exceptional scanning program that provides "custom" scan options -- the program can "auto detect" and extract the size of the scanned document / image during the scan function.

 

Download and install the program - place your image / document on glass > start the program

 

 

 

Dragon Document - Help, suggestions, links to how-to videos, and examples:

Scanning Program Options

Document Sections Include:

HP Scan Extended   – Standalone scan program:  Single, Multiple scans, Auto-Crop!

NAPS2  -- Not another PDF Scanner

Printer Software (Full Feature Software)

HP Scan and Capture

And others…

 

Click the Thumbs Up to say Thanks!

Click Post that answers your question "Accept as Solution" to help others find it.

 

 

Dragon-Fur

HP Recommended

I need A4 scanner / A3 Scanner ( Only Flatbed scanner ) who have software support of auto capture Image size which is put into the scanner.

 

Also please tell if any software or hardware meet our requirement

HP Recommended

Thank you, thank you, thank you!

I was using eitherHP LJ200 M276 SCAN or HP SMART - not that smart :HalfEyes:

This HP  scan extended is a mazing!

Charles

HP Recommended

@charlesfl 

 

You are welcome.

 

The HPSE is similar to some of the newer HP Full Feature Software (model dependent).

 

Be sure to check out the nice "Auto Detect Size" option for your Page Size.

 

Example - Officejet Pro 8630 - Auto Detect Size

HP_Scan_Extended_Shortcut_1HP_Scan_Extended_Shortcut_1

 

In addition to being able to detect the boundaries of photos placed on the printer screen (separate by at least 1/2 inch), the software can detect and extract images from a page of text (for example, from a magazine page).  Will this "super" extract work for everything?  Honestly, I don't know, I have had success with it in testing.

 

One more software worth a mention:

 

HP Scan and Capture  - Windows Store - Requires Windows 8 or higher

 

Although not quite as brilliant as the HPSE software, Scan and Capture is a nice program.

Scans both jpg (JPEG) and PDF documents.

 

Examples:

Scan_and_Capture_PreferencesScan_and_Capture_PreferencesScan_and_Capture_0BScan_and_Capture_0B

Scan_and_Capture_1Scan_and_Capture_1 

 

and

Link and Download  NAPS2 

Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).  Includes OCR.  Download, save, and install to use.

 

Nice program - free.  If you want to use the "Import" function, know that you must have used NAPS2 to scan and save the original file.  Meh.  Free programs sometimes have restrictions.  Smiling.

 

Example

NAPS2_Import_2CNAPS2_Import_2C

 

Happy Scanning!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

 

 

 

 

Dragon-Fur

HP Recommended

I downloaded & installed the 'HP Scan Extended' software on my Windows 10 laptop. Unfortunately, here's what I saw when I tried to run it.....

Capture.JPG

 

The original 'HP Scan and Capture' software the came with my HP ENVY 7640 still works, but the orignal problem (doesn't support custom scan sizes) persists.

Ideas? 

HP Recommended

@gwenster 

 

HPSE is dependent on the original Full Feature Software having been installed.

 

The error seems to indicate that HPSE is not detecting the drivers for that software.

 

No, other than reinstalling the main Full Feature Software, removing and reinstalling the HPSE, I do not know what is wrong.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.