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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
rmedlock3
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Message 1 of 3
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Can I adjust the size of the viewer

HP Recommended
Pavillion
Microsoft Windows 10 (64-bit)

Once the scan window is displayed, and after I click "scan", a second window comes up and scans the document.  After scanning I get a split window with a really small "preview".  How can I change this item so I can read it after the document is scanned.  Double clicking on the image enlarges it to some degree, but I need it even bigger.  Can someone help?

2 REPLIES 2
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@rmedlock3, Welcome to the HP Support Community!

 

You may maximize the window by clicking the 'square' icon at the top right corner of the window or hold the cursor at either side of the window and drag it to enlarge it.

 

 

You may watch videos on YouTube on how to maximize a window on the computer for better understanding.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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rmedlock3
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Message 3 of 3
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No help.  I double-click on "open scan icon".  At the 1st window (the opening window), it asks me to "scan" or "exit".  I click "scan" and it now opens a 2nd window, scans the document, and places it in very small size in the left open box of that window.  It is so small it cannot be read.  How do I make this image large enough to read?

This question is on the HP ENVY PHOTO 7858 printer. 

 

On a previous printer HP OFFICEJET 5744, after it scanned, it would open a pdf window that displayed the entire document and it was readable without further interaction.  This is what I'm looking for with this new HP ENVY PHOTO 7858 printer.

 

Are the software(s) compatible on these printers?  If I can load the software off the 5744 and install it on the 7858, will the 5744 software loaded onto the 7858 work as intended?  Will the 7858 work as it is intended also?   If it does, how do I get the software for the 5744 onto the 7858 so I can read the scanned document in a pdf window, at a size I can read?

 

Does this make sense please?

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