Can I get a replacement CD for my Officejet j4680

[CindyLooWho]

I've moved and can't find my CD that came with the printer.  I installed the printer from HP online, but when I try to scan, I get an error message:  Scanner components missing, install from installation CD.  I've downloaded the Scan Doctor, ran diagnostics, installed any and all updates, but it still won't scan without the components.  Does anyone know how to get these, or help in getting the components?

[Jeet_singh]

@CindyLooWho,

Thank you for posting your query on HP Community,

In this scenario, I would suggest you try to download and install the full feature software which is available on our HP support website. 

Unfortunately HP stopped shipping the CD;s for the printer. As the drivers are available on our HP support website. 

Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here  to download and install the full feature software for this printer. 
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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