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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
OfficeJet Pro 9025e
Microsoft Windows 10 (64-bit)

Is it possible for the hp OfficeJet Pro 9025e to scan to a computer without going through the cloud?

 

If it is possible, please give me step by step instructions using layman's terms on how to do this.

 

Thank you.

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the FULL featured printer software from HP for your operating system:
https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-officejet-pro-9020e-all-in-one-printer...

 

This resource will be useful:

https://www.youtube.com/watch?v=snRmToGtgZo


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer (New UI)
https://goo.gl/5qKuqq

How to use "Scan to Computer" properly
https://goo.gl/PBAsfq

 

These other resources will be useful:

 

https://www.youtube.com/playlist?list=PLUV0sXfF6zPguNcBJu9yI4tmwShUFPUUY

 

Spoiler
Please note that if the printer is in HP Print Plan, then it must be at least connected via HP Smart (with log in), else printing may be disabled.


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to download and install the HP Full featured software for HP OfficeJet Pro 9020 AiO Printer ...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 This tutorial shows how to enable the "Scan to Computer" feature for your HP Printers. The full feature software must be installed on your computer before this can be done. This other video will show you how to
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