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Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Microsoft Windows 11

HP DeskJet 4100e

2 REPLIES 2
HP Recommended

@koblak 

 

Welcome to the HP English Community --

 

Yes, the printer can scan and send the content to your computer or other destinations.

 

Load the Image / document to be scanned onto the flatbed (glass) or into the ADF (Automatic Document Feeder).

 

Reminder

The printer can automatically scan single-sided documents - scanning 2-sided documents requires extra attention / steps.

 

HP Document - How to Scan

 HP Printers - How to Scan (Windows, Mac, Mobile) | HP® Customer Support

 

Details / How-to / Examples

 

1)  Use an application or software program on your computer to scan the content and then save / print / share / fax

OR

2)  Embedded Web Server (EWS) - access via your Web Browser > set up and then use Webscan

 

 User Guide - HP DeskJet Plus 4100e All-in-One Series

Scan to a computer - Starting on Page 56

Webscan - Page 59

 

=====================================

Message Content References

 

---------------------------------------

 

The printer supports single side scanning.

 

2-sided (manual) scanning is supported in Windows

Install the Full Feature Software / full driver printer software -

Use HP Scan -

Select Page Sides = "2-sided (Manual)"

 

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP Easy Start Printer Setup Software – Offline Use Only 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

 

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

 

---------------------------------------

 

WebScan

 

Standard EWS format

 

First Time Use Only: Enable Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan

Click Apply to save any changes

 

Use Webscan

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Scan > Webscan 

Set up Webscan the way you want it - for example, set the Source to ADF

Click Start Scan to scan your document / image using Webscan

After the scan is complete, Save the scan to your computer.

 

 

Example - Webscan - Setup / Use

EWS_9025_Webscan_5EWS_9025_Webscan_5

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 4100e All-in-One series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Hello @koblak ,
Welcome to the HP Support Community!

 

Yes, but:

  1. read the User Guide on page 56 Chapter 6 Copy, scan, and mobile fax
  2. and read Install HP Smart app to complete setup and support 

you have to install the complete software on the computer.

 

I hope this helps you with your decision.

 

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.


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