• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-10-2023 02:00 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer

I was scanning. The device reads " . . . the scanner has become damaged . . .' and I should contact support. How can you help? Can no longer scan and copy on HP Officejet Pro 8720

Category:
1 person had the same question
1 REPLY 1

‎01-10-2023 02:48 PM

HP Recommended

@eRindsberg 

 

Welcome to the HP Community Forum.

 

@eRindsberg wrote:

I was scanning.

The device reads " . . . the scanner has become damaged . . .'

and I should contact support.

How can you help?

Can no longer scan and copy on HP OfficeJet Pro 8720

 

 

"Damaged" is likely bad.

"Damaged" does not sound like software or a drop of the wireless connection.

We could at least offer some ideas for broken software or a drop of the wireless connection to the router.

 

"Contact HP Support" would have been a viable option within the first year after you purchased the printer and it was still in Warranty.  HP will not accept a case for a printer that is several years old, even if you claim to have treated the printer like a princess all this time.  Sure, there could be exceptions - fire, explosions, infestations by actual gremlins...

 

What to do?

Not sure...

You could try unplugging the printer (while still on).

Leave the printer sit for a while (ten minutes?)

While the printer is unplugged, Restart the other devices on your network, including your router.

Plug the printer into a standard, electrically safe, wall outlet.

 

Will that work?

Maybe, though again, "Damaged" seems a dire message to see on any printer screen.

Sounds like broken hardware.

 

If you love your printer, consider taking it to a local repair tech to have it looked at.

 

+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8720 All-in-One Printer series 

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.