Can no longer scan multiple pages to a PDF on HP Envy 7640.

[DWP1]

HP Envy 7640: I can no longer scan multiple pages to a PDF. It no longer gives me the PDF option.  Help!!

[Jeet_singh]

@DWP1,

Thank you for posting your query on HP Community,

In order to provide you with accurate solution, I would need to know the Operating system installed on the PC. Is it Windows or Mac.

Waiting for your response!

Cheers 🙂

[DWP1]

It is Windows!  Very frustrating - thank you for responding - please help!

[Jeet_singh · Accepted solution]

@DWP1,

Let's try to update the printer firmware. You may refer to this support document for - HP Printers - Updating or Upgrading Printer Firmware

Once done, restart the printer. 

If the issue persists, I would suggest here is to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know the outcome!

Cheers 🙂

[DWP1]

It worked!!  I just did Step 1 - updating the printer firmware from the Internet - and that did it!  Thank you very much for your help!! 

[Jeet_singh]

@DWP1,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀