Can no longer scan to Google Drive

[lapnews]

I have been using Scan to Google Drive successfully for months. All of a sudden, the icon to Scan and Upload is no longer available in the printer window after I log into the APP section. The Google Drive icon remains in the earlier Apps window, however. I have tried updating the Apps on the printer, but that's no help.

[Jay_G24]

Hi @lapnews

Welcome to the HP Support Community. I'd be happy to assist you.

Try the suggested steps below -

1. From your printer control panel, make sure that Web Services has been enabled.

   If you have not yet enabled Web Services on your printer, go to Getting Started with ePrint.

      NOTE:

   Web Services must be enabled on your printer to use the Google Drive app. If Web Services is disabled, the Google Drive app does not work.

2. Go to HP Connected, then either sign up for a new account or sign in to your existing account.

3. Click the Services tab, then click Printables.

4. Next to My Printables on, click the down arrow  to select your printer from the drop-down list.

   If your printer is not listed, click the Add a Device tab, then follow the on-screen instructions to add your printer to your HP Connected account.

5. Scroll to Search Printables, type Google Drive in the search box, then press Enter.

6. From the list of search results, click the Drive app icon , then click Add to My Printables.

For more details on scanning a document or image from your printer to google drive account with google drive app, please use this support document - HP Printers - Setting Up and Using the Google Drive App on Your HP Printer

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Andrew12345]

I'm having the same issue. I went to the HP Smart Connect page, went to my printers and there is no services tab. 

[Jay_G24]

Turn webservices off and then on.

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on webservices and remove webservices and re-enable it
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

[JON52]

Have you figured out a fix, I noticed mine just did the same. Google drive is no longer available. I've done the step with web services, and what's listed below, but still nothing. 

[Andrew12345]

Nope. I'm 99% sure that HP killed this service. A few google searches show far too many people "suddenly" having this problem. 

[Andrew12345]

Also if you notice on your printer, all the apps are gone, not just the google drive one, also the ability to download new apps is gone. Typical company - sells you a product that works then 5yrs down the road breaks it an update they push out to force you to buy a new one. 

[JON52]

Yeah that sucks. I was working really well early April and really convenient. If they killed it and that's is there game I will switch brand is another company has this feature. That's for the response

[Jay_G24]

I'd suggest you Contact HP in your region for further assistance.

[JON52]

Jay_G24 , yes that be amazing, if there was an actual number to call instead of the virtual agent. It does not connect me to an actual agent.