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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-10-2020 10:54 AM

HP Recommended
Product: ENVY 4520
Operating System: Chrome OS

I've had the 4520 for about 3 years.  Good printer, on "Instant Ink".  I used to be able to go to a page called "HP Envy 4520 All In One Series"  (10.0.0.101#) where I could access scanner and other features.  Now the page does not load.  Just sits, never get any reply.

2 REPLIES 2

‎06-10-2020 11:13 AM - edited ‎06-13-2020 06:21 AM

HP Recommended

FIXED It

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‎06-10-2020 01:18 PM

HP Recommended

Hi,

This is not an expected address and will likely result in Instant Ink connection issues shortly.

 

Please restart your router and allow it several minutes till the internet connection returns, then restart the printer and check if the address has changed.

 

Such an address (169.254.x.x) is a self-assigned address and not an address assigned by your router, it may allow local printing but will not allow the printer a proper internet access to allow a stable connection with HP Instant Ink services.

 

Shlomi



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