Can not scan from MacOS 13.3 (Ventura)

[HeikoW]

Hi!

My brand-new HP Color LaserJet Enterprise M480f (latest firmware) does not work properly with my Mac (macOS 13.3 Ventura).

I installed the HP driver as advised. The printer is connected via ethernet.
I can print, but i can't scan.

The scanner is recognized in HP Easy Scan, but there is no preview and when i hit the scan button only a bar and text "Scan in preparation" appears. After a few moments a window appears "Scan finished. Continue scan? Place next element on scanner". There are two buttons: "Scan next element" and "Finished". When i hit "Scan next element", the bar and text "Scan in preparation" appears again ...
When i hit "Finished" the windows disappears and nothing happens.

When i start image capture from apple, the scanner is also recognized and at startup a message appears on left preview window "Wait for scanner". After some seconds the text changes to "The scanner failed to complete the overview scan". That's all ...

Is there a solution for this problem?

[HeikoW]

Hi Dragon-Fur!

Thanks for your hints!

[HeikoW · Accepted solution]

Finally I found the solution.
I had to check 3 boxes on 2 different pages of internal webserver … 🙄

These were not activated on my printer.

[Ric_ob]

Hello, @HeikoW 

 Thank you for visiting our community, we are glad that you have resolved the issue you were experiencing on your device.

 In this case, we thank you for sharing the solution, so that you can help other users who are experiencing the same problem.

Please, reach out if we can help you with anything else.

 HP Support Community