• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-23-2021 06:09 AM - edited ‎12-23-2021 06:11 AM

HP Recommended
Product: HP Photosmart C7280
Operating System: Microsoft Windows 11

Hello,

 

I didn't find solutions to this recent issue I have about my printer HP Photosmart C7280. Recently, we do not need to download the printer's driver anymore by letting Windows do it for us instead.

I have Windows 11 and it installed correctly the drivers for my printer (HP Photosmart C7200 series). I can print without a problem. However I can't make it scan my documents. 

I tried different Scanner applications from Microsoft Store but it seems like they can't find my printer for scan. My printer is connected to my network from wifi, and my computer is connected to my network with ethernet cable.

I don't understand because printing works but not scanning, so I was hoping you could help me here !

Thank you for your time !

Category:
3 people had the same question
1 REPLY 1

‎01-24-2022 05:33 AM

HP Recommended

No one has the same issue ? I'm still having some troubles scanning documents 😕

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.