Can't Connect to Scanner

[sloerop]

The HP Smart App is saying it "Can't Connect to Scanner"

[Nal_NR]

Hi @sloerop,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[M_MM1]

Color Laserjet Pro MFP M283fdw

[sloerop]

HP LaserJet M234sdw

Product #6GX01F

[Nal_NR]

Hi @sloerop,

Thanks for sharing the details. 

Kindly check the below documents and see if that helps. 

•  'Another program has control of the scanner' Message Displays
•  'Feature Unavailable' displays in HP Smart (Android)
•  'Scanning is Currently Unavailable' displays in the HP Smart app (Windows, macOS)
•  HP Smart scan button not working or preview not loading (Android)
•  No Scan Options message (Windows)
•  Resolve scan quality problems on HP printers

Hope this helps!

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[sloerop]

Hi Elohi,

I tried all of the recommended steps and it still says it Can't connect to scanner.

Steve

[Nal_NR]

Hi @sloerop ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name, or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!