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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-03-2024 05:58 PM

HP Recommended
Product: HP LaserJet Pro 400 color MFP M475dw

I recently had to scan a legal document, and selected the document feeder in the settings. Now, whenever I try to copy something, it tries to copy using the document feeder instead of the flatbed scanner. I want to copy again using the flatbed scanner - not the document feeder. I have tried to "Set New Defaults" in the scanner settings from the document feeder to the flatbed scanner; however, it NEVER saves my selection of the flatbed scanner. I combed through all the settings and couldn't find a way for it to copy using the flatbed scanner anymore.

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