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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-29-2026 08:20 AM

HP Recommended
Operating System: Microsoft Windows 11

I can't access the HP smart. Unable to get to scanning or anything. Get a window that says: accept and continue or skip setup. Nothing happens when clicking on either tabs.

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1 REPLY 1

‎10-29-2026 03:51 PM

HP Recommended

Hi @Zozo14, thanks for posting. Sorry to hear you can't scan with your printer.

If the HP app is stuck on the "Accept and continue / Skip setup" screen and the buttons do nothing, reset the app: Windows Settings > Apps > Installed apps > HP (HP Smart) > Advanced options > Reset, then restart the PC and open it again (uninstall and reinstall from the Microsoft Store if it still freezes). Meanwhile you can scan with the options below.

Scanning usually fails when only the basic driver is installed or the scan app lost the connection.

  1. HP Smart for Windows or Mac (easiest): https://123.hp.com > Scan.
  2. Webscan: type the printer's IP address in a browser and open the Scan tab (if supported by your model).
  3. Windows Fax and Scan or the Windows Scan app as a backup.

If the scanner doesn't appear, run HP Print and Scan Doctor (Windows) to repair the connection.

Let me know how it goes!

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
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