Can't cancel scan job

[SGrady]

I started  a scan to email from the HP Officejet application on my desktop and when the progress stopped, I cancelled the scan.  Now, anytime I try to scan, either from the desktop application or directly from the menu on the printer, it says "The scanner is currently in use.  Please wait until you previous task is complete and then try scanning again."  I tried to power the printer down, then I unplugged the power cord but nothing seems to clear it.  

[Rainbow23]

Hi @SGrady,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to scan from your HP e-All-in-One Printer to your computer as you get an error "The scanner is currently in use. Please wait until you previous task is complete and then try scanning again." 

This issue could occur if the drivers are corrupted.

Let's go through a few steps to uninstall and reinstall the drivers:

Step 1: Uninstall the Drivers:

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)

Also, please follow the steps provided below to completely remove the printer software from printer properties.

Steps to remove printer driver files from Print Server Properties:

1. Open the Print Server Properties dialog window by doing one of the following:
   • Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
   • Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
   • From the Start menu or the Start screen:
   • Open Devices and Printers.
   • Select any printer and then click "Print server properties" at the top of the window.
   • Click on the Drivers tab.
2. Select the printer driver you wish to uninstall.
3. Click the Remove button.
4. Select "Remove driver and driver package" and click OK.

Step 2: Download and install the Drivers from the link: Full Feature Software and Drivers​​​​​​​

Let me know how this works.

You have a good day ahead.

[satty1]

i have a hp scanner . i tryed scanning a document and than cancelled the opperation and now it does not allow me to scann any documents. it states that i have to let the current scann finish.  i have unplugged the printer and rebooted my desktop but nothing seems to work

[Cheron-Z]

@satty1

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
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Thank you