Can't do scan multiple items for separate files

[DeNial2]

I have an HP Officejet 8035e but HP Smart is calling an 8030 which might be the problem.  When I first bought, there were more options available in the scanning section of the app. Now when I scan paperwork. I can only save once but cannot close the window to scan a new paperwork because of the location of the popup (the file path of the file I just saved). I have to close the app entirely and launch it again in order to scan. I have to repeat this process each and every file. 

[Dragon-Fur]

@DeNial2 

Welcome to the HP Community --

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@DeNial2 wrote:

I have an HP Officejet 8035e but HP Smart is calling an 8030 which might be the problem. 

When I first bought, there were more options available in the scanning section of the app.

Now when I scan paperwork. I can only save once but cannot close the window to scan a new paperwork because of the location of the popup (the file path of the file I just saved). I have to close the app entirely and launch it again in order to scan. I have to repeat this process each and every file. 

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Your printer is one of the models in the "8030" series.

All the models use essentially the same apps -- no worries.

Your image shows that you've tripped over the HP Smart bug.

There is a solution, possibly allowing you to continue using HP Smart, and if not, using the replacement app named HP .

=================================

HP Smart Bug -- Comments -- Solution

 The weird "offset" issue is result of a rapidly spreading bug in HP Smart.

There are screenshot examples in various posts in the Community.

         ------- For those reading -------

There is a reported Bug in the HP Smart application (Windows).

           The problem has been reported to HP.

         ----------------------------------

Proposed Solution

-- Recommended -- One and more of the following --

• Upgrade to the HP App (Introduction and information is provided later in this message).  HP App is the replacement for HP Smart.
• ⇶  At the least -- Install the HP App as a means to kick the "Smart" bug to the side.  That means, Install the HP App > Restart the computer > Try using HP Smart and see if the mere act of installing its replacement (HP App) "fixes" the bug in HP Smart.  Sounds silly, but some folks report that this is enough if you want to keep using the old HP Smart application.

AND / OR

• Use HP Scan (part of your full driver printer software)
• → Model and Operating System Dependent →  Install / Use the HP Universal Scan Software (available as a separate download / install) on the drivers webpage
• Use Windows Scan until you decide / find a solution that suits your needs

                      -- Start --

-- Details / Examples  / Troubleshooting --

HP is a wrapper that combines a Devices menu similar to HP Support Assistant with the features and options in the HP Smart application.

The HP App can be found by opening the store: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

Consider upgrading to the HP App and perhaps abandoning HP Smart --

The HP App is the replacement for HP Smart.

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

Example - HP App - Main Menu / Printer Menu & Options

Example - HP App - Windows - Scan - PDF

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

  HP OfficeJet Pro 8035e All-in-One Printer  

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"

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[DeNial2]

So I found this in a similar post or recommendation for the problem: please uninstall the HP Smart app and install the HP app as it is the upgraded version of the HP Smart app from the Microsoft Store and follow the steps provided below and check if the function is available for the printer and give us the update.

I didn't uninstall the Smart app before I downloaded the HP app. I tried it out as a guest and the close after saving is in the middle of the page so I can go scan another group of pages for a new file. Case Solved

However, I take issue with this app being an upgraded version. It is simply a cheap low end basic scanning.  I can't do ID cards. I can't scan larger sizes. There is so much missing. I want my Officejet Pro 8610 back before you stripped all the features from it.  HP Scanning sucks.