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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro MFP M227fdw
Microsoft Windows 11

With my printer scanner it has 2 sided scanning form what I understand.  Not automatically and I am fine with that.  I understand from research that I have to scan all one side and then flip and scan all the other side and then somehow the software puts things in order..  The problem is I can't seem to find that 2-sided scanning option in HP Smart or any other HP software.  I should be more specific, it give 2 sided scanning with no way of switching it anything else.  What am I missing here?

1 REPLY 1
HP Recommended

Hi @parrish97,

 

Welcome to the HP Support Community

 

I understand you are facing a scan-related issue with your  HP LaserJet Pro MFP M227fdw. Not to worry I will help you to get a resolution to resolve the issue.

 

Please go ahead and download and install the below software for your Windows operating system and scan 2-sided easily. You just scan one page and then click on the "+" icon and it scans the next page and adds it to one document automatically. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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