Can't get my laptop to utilize HP's Mobile Fax

[SDmeMan]

I'm using the HP Smart App that I've already downloaded but when I click on Mobile Fax, it acts like I don't have the HP Smart App and wants me to start from scratch to download it again.

[Pallipurath]

Hi @SDmeMan,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that you are facing difficulties to use Mobile Fax in HP Smart App. I would request you to please follow the below steps in order to get it fixed.

Update the HP Smart App:

• Ensure that you have the latest version of the HP Smart App installed on your device. Visit the app store on your device to download any available updates.

Re-login to the HP Smart App:

• Log out of the HP Smart App and then log back in. This can help refresh your app session and resolve any glitches.

Check Permissions:

• Make sure that the HP Smart App has the necessary permissions on your device. This includes access to files, storage, and network capabilities.

Reinstall the HP Smart App:

• Uninstall the app from your device and then reinstall it. This process can help clear any cached data or settings that might be causing the issue.

Network Connection:

• Verify that your device is connected to a stable and reliable internet connection to ensure proper communication with HP’s services.

Clear App Cache (if available):

• For devices that support app cache clearing, go to your device's settings, navigate to the app settings for HP Smart, and clear the cache.

Access HP Mobile Fax Via Web:

• If the app continues to malfunction, try using the HP Mobile Fax feature through a web browser by going to the HP account management site and logging in with your HP Smart credentials.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!

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Regards

Pallipurath.

[Pallipurath]

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