Can't install ps804

[jabingb]

I got as far as Dennis suggested but can't install ps804.  I've downloaded and therefore created the C:/ps804 directory but can't find the install file?

[Dilip_18]

Hi@jabingb,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing installing issues with the HP Photosmart 8049 Printer.

I have a few recommendations 

• Click on this link for HP printer not found during driver setup https://support.hp.com/us-en/document/ish_2984732-2984811-16
• Check this link to set up your printer using the printer drivers that come built into Windows. https://support.hp.com/us-en/document/ish_2224996-1993298-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

[jabingb]

Apologies for misleading the id of the product, think it was NOT available in the drop down selections.

It is a PhotoSmart Photo Scanner S20 C5101A and following the steps that Dennis outlined in his success I've managed to get it to work in Win 10...sort of.  I haven't documented it but it seems to take a couple extra responses to encourage the scanning process to begin.

Here's Dennis' link https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Using-the-HP-S20-Scanner-HP-PhotoSmart-C5101A-...

[Dilip_18]

Hi@jabingb,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!