Can't recieve digital faxes

[Biochild]

Hey guys just wondering why I can't get digital faxes but I can from copper lines.... Get Back to me ...... Daveo from Oz

[A4Apollo]

Hi! @Biochild, Thanks for stopping by the HP Support Forums!

I understand you have issues receiving digital fax from your printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Do you get any fax errors on your printer?

Do you get any errors while sending or receiving fax from your printer?

As you mentioned you have issues receiving digital fax from your printer.

Try the steps recommended below.

● The computer selected to receive faxes is turned off. Make sure the computer selected to receive faxes is
switched on at all times.
● Different computers are configured for setup and receiving faxes and one of them may be switched off.
If the computer receiving faxes is different from the one used for setup, both computers should be
switched on at all times.
● HP Digital Fax is not activated or the computer is not configured to receive faxes. Activate HP Digital Fax
and make sure the computer is configured to receive faxes.

Also, set up HP Digital Fax from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax , and then click Fax.
3. Click Digital Fax Setup.
4. Follow the onscreen instructions.
NOTE: After you have set up HP Digital Fax, you can use the printer’s embedded web server (EWS) to edit HP
Digital Fax settings. To open the EWS automatically, select the Launch embedded web server when finished
checkbox on the last screen of the Digital Fax Setup Wizard. When you click Finish, the EWS is displayed in
your computer’s default web browser. For more information about the EWS, see Embedded web server.

To set up HP Digital Fax from Embedded web server (EWS)
1. Open the embedded web server (EWS). For more information, see Embedded web server.
2. On the Home tab, click Fax to Email/Network Folder in the Setup box.
3. Follow the onscreen instructions.
4. After you have entered the required information, click Save and Test to make sure the link to the
network folder is working correctly.

You can use HP Digitial Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The files are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
HP Digital Fax requirements
● The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
● Paper must be loaded in the input tray. For more information, see Load paper.
To set up or modify HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax , and then click Fax.
3. Click Digital Fax Setup Wizard .
4. Follow the onscreen instructions

Run a fax test from the printer control panel to print a report that can help troubleshoot fax problems.

1. From the printer control panel, find and open the Fax Setup menu.

2. Find and select Test, Run Fax Test, or Test Fax and wait while the printer prints the Fax Test Report.

3. Review the report.

   • If the report indicates the printer passed the test and your printer continues to have problems faxing, change the fax settings listed in the report to the correct settings.

   • If the report indicates the printer failed the test, review the report for more information about fixing the problem.

If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer attempts to redial based on the settings for the redial options.

Use the following procedure to turn the options on or off. ● Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The default is On . ● No answer redial: If this option is turned on, the printer redials automatically if the receiving fax machine does not answer. The default is Off . ● Connection problem redial: If this option is turned on, the printer redials automatically if there has been a problem connecting with the receiving fax machine. Connection problem redial works only for sending faxes from memory. The default is On .
 

Refer the printer user guide to know more information about setting up the digital fax on your printer. Link: https://hp.care/2g1gw53

Note: Refer page 15 for more information.

Refer this article to further troubleshoot fax issues with your printer. Link: https://hp.care/2r8STZI

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a great day ahead! 🙂

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[ambargi]

I ran the Digital fax set up wizard and when I ran the test it said "computer where the folder was created must be turned on" but I'm working on the computer so it is on. What can I do? All other test to send and receive paper faxes passed.

[Raj1788]

@ambargi

Thank you for joining the HP Community

Could you please help me with the exact model name or the product number of the printer?

Which operating system are you using on your computer?

Keep me posted.

Have a great day!

Cheers:)