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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-09-2025 09:51 PM

HP Recommended
Product: HP DeskJet 2755e All-in-One Printer
Operating System: macOS 12.0 Monterey

OK I am beginning to get frustrated since having to change my router since the last one died.

 

  • I have uninstalled and reinstalled the HP Smart App several times now
  • I have also factory reset the printer just as many times as I have the app
  • When I open the app and choose the scan menu at the bottom of the screen, Ikeep getting the error "Printer is unavailable" instead of the preview of the document I'm preparing to scan which before making the change to my router/network was what I was used to receiving

I don;t know what else to do and the support advice in reposted content for HP isn't helping. IE completely reset the wireless network, move device as close as you can to printer, etc.

 

I should also note that I have successfully been able to print but even that's not the same. There is a huge delay, and each time I am printing a document (for exampleL from my iPhone) when I choose the print option it doesn't automatically populate the printer like it used to although my phone is on the new network.I have to select it from a drop down menu each and everytimewhich is not something that was an issue before.

 

Can anyone help? 

 

HP Deskjet 2755e

OS: 14.7.6 (Machine can't be upgraded past this point) and current version of iOS on iPhone

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