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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-29-2023 03:57 AM

HP Recommended
Product: HP ENVY Pro 6432 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

When I try to scan a document, I keep getting an error message popup saying "Scanner cover open. Close the document feeder cover and try again." I've done this, but it's made no difference, and it''s never been an issue before - I've scanned countless things, even ones where the lid doesn't close completely flat because I'm scanning pages in a book, for example, and it's always worked before. As far as I can see, nothing external is broken on the scanner, so it's not a structural issue. Any advice welcome!

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