Can't scan from printer to computer

[jgossc]

Ugh!  It seems like everything goes right for several months, and then I'm back on here asking for everybody's help!

I am able to print from my computer to my printer with no problem, but when I try to scan from my printer's control panel it says that it can't because there is no computer found.  I had this problem a while back, and I went through the steps to fix it and it worked; however, this time it's not working with those instructions.

Please help!  Thank you!

[Watina]

Hello, I'm having the same problem. Was your issue resolved? If so, How? Please help.

[Kumar0307]

@WDC2, Welcome to the HP Support Community!

Have you tried scanning from the MAC and check if that works?

You may use HP Easy Scan or Apple Image Capture to scan from your MAC. Refer to this document for more info - How to Scan

Update the printer firmware

Refer to page 25 of the user guide.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

It sounds like Scan to Computer is disabled on your Mac. Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the install the printer essential software from here) 

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

 3.) Try to scan.

Hope this helps! Keep me posted. 

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