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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-25-2022 05:05 PM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer

Hello, I can't scan from the printer and scanner to the computer mac. The printer say that don't find the computer. I have the webscan enabled. The printer is online. I've tried with the usb cable and with wifi. I have the app "hp smart for desktop" and "hp easy scan". Thank you.

Category:
1 person had the same question
1 REPLY 1

‎11-26-2022 08:32 AM

HP Recommended

Hi,

Please follow below version of HP Easy Start, as soon as it launches open the top HP Easy Start menu and select Uninstall HP Software.

Follow the steps on screen and then click on Set Up New Device and follow the steps to reinstall the printer:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

As soon as HP Easy start prompts to install HP Smart, close HP Easy Start and press the Skip to Software Download button, then follow the steps on screen to complete the installation and check for any difference.

 

Shlomi



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