Can't scan on my new HP laserjet pro m28w

[Luca028]

I just got a new printer(HP laserjet pro m28w) and i've just installed the driver.

I tried to print and everything works fine but when i try to scan something the HP scan driver can't connect to the printer.

I tried with "Hp print and scan doctor" but nothing.

I even tried changing computer and nothing has changed.

Can anyone help me?

[Raj1788]

@Luca028

Welcome to the HP Community

Enable scan to computer and check if it helps you.

1. Search Windows for your printer model name, and click the printer name in the list of results. HP Printer Assistant opens.
2. Click Scanner Actions, and then click Manage Scan to Computer.
3. Click Enable to activate the scan to computer option.

Check Windows Image Acquisition settings

Windows Image Acquisition (WIA) is a Windows service that helps communication between the computer and scanners. If WIA is not activated, scan jobs can fail.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

Try to scan.

Refer to this document: https://support.hp.com/in-en/topic/diagnostics?category=printing&issue=scan-issues for Scan issues.

Keep me posted, how it goes!

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Have a great day!

Cheers:)