Can't scan to a network folder.

[HAAM]

I am trying to scan to a shared network folder in a NAS drive.  When I try to send the document from the printer, the folder is not found.  I used the IP printer IP address in a browser to set up the folder and the test always fails.  What am I doing wrong?

[A_Gayathri]

Hi @HAAM,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.