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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-05-2016 12:20 AM

HP Recommended
Product: HP Envy 7640 all-in-one printe
Operating System: Microsoft Windows 10 (64-bit)

Before upgrading to Win10 I could click on the Envy desk-top icon when I wanted to scan to computer. Now when I click on it the only thing I gets is a message asking if I want to to change the settings on the computer. If I click yes it then says if I want to add additional software to insert the original printer CD. I did this and it shows installing, but there is no chage in being able to scan to computer. Do I need to uninstall the printer and software to get it back the way it was originally? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2016 05:18 AM

HP Recommended

Hi,

 

Please download and install the following software and driver:

 

    http://ftp.hp.com/pub/softlib/software12/COL55963/mp-134720-2/EN7640_117.exe

 

I had to do the same for my old loan Envy 7640.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎05-05-2016 05:18 AM

HP Recommended

Hi,

 

Please download and install the following software and driver:

 

    http://ftp.hp.com/pub/softlib/software12/COL55963/mp-134720-2/EN7640_117.exe

 

I had to do the same for my old loan Envy 7640.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-05-2016 08:08 PM

HP Recommended

Many thanks that did the trick. Everything is back like it should be.

Was this reply helpful? Yes No
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