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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-01-2018 07:11 AM

HP Recommended
Product: HP Color Laserjet M281cdw
Operating System: Microsoft Windows 10 (64-bit)

I am trying to scan photos in using the HP Smart App. I have been able to use this app in the past to scan and save photos on my computer, just as recently as a few days before I started having this issue.   I have an HP Color Laserjet M281cdw. When I click the scan button, the app says it’s scanning, but no image appears after scanning.  I am able to scan the images in using other scanning software,  so it doesn’t seem to be an issue with the printer/scanner.  I’ve tried uninstalling the app and reinstalling it, I’ve deleted and reinstalled the printer, I’ve completely unplugged the printer and let it sit for a few minutes, the same issue occurs.  I even tried scanning the image in with HP Smart App on a different computer connected to the printer, same issue there too.  I’m not happy with the quality of the images I am scanning using the other software (HP Scan and Capture), the pictures are being compressed too much. I feel the HP Smart App is much better for my needs and would really like to get it to work again.  Thank you.

5 people had the same question
1 REPLY 1

‎12-03-2018 04:10 PM

HP Recommended

@amwelch01

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Are you facing this issue after an update?

Have you tried any troubleshooting steps on your own?

 

Let's update the firmware for the printer using this link: https://support.hp.com/us-en/product/hp-color-laserjet-pro-m280-m281-multifunction-printer-series/14...

 

Restart the printer try to scan.

 

If the issue persists, uninstall the app from your Windows 10 device through the All Apps list.

  1. In Windows, search for and open Apps & features.

    Searching for Apps & features

  2. Click HP Smart in the list of apps, and then click Uninstall.

    Uninstalling HP Smart app

 

Click on this link: https://support.hp.com/in-en/document/c04675142 for Using the HP Smart App.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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