Cannot Fax

[WMTar]

Cannot fax, yesterday first time this issue started.  Fax test indicates that phone cord is connected to 2-EXT, cord is connected correctly to 1-LINE.  "Fax Hardware Text" and "Fax Connected to Active Telephone Wall Jack" both indicate PASS.

[Kumar0307]

@WMTar, Welcome to the HP Support Community!

Have you tried reconnecting the fax cable?

Make sure you are using a 2-wire fax cable.

The ports at the back of the printer are labelled. Make sure the fax cable is connected to Line-1 port.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

To know how to make the connections and setup fax, kindly refer to - How to Fax

Hope this helps! Keep me posted. 

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