Cannot Scan from HP Envy 5055 Printer

[emmief]

Unable to scan from HP 5055 all in one printer.  I have gone through all the steps.  Used HP scan and print doctor. Downloaded all the recommended software.  Printer is online will print but will not scan either from the device or from HP Smart.  I run the scanning fix software and all boxes are checked as green but when I try to run a test scan, I get the error message "Cannot Find HP Envy 5000".  I have spent hours trying to fix this scanning issue as I have documents I need to scan.  Should have known not to purchase another HP printer as my last one also had unfixable scanning issues.  Of course the printer was purchased in April of 2020 and is now out of warranty.  Can anyone help or do I have to buy a new printer (and if I do it will not be HP!)

[Dragon-Fur]

@emmief 

Welcome to the HP User Community.

If you have not done so,

Consider updating the Printer Firmware - at this writing, new Firmware was released February 15, 2022

HP ENVY 5000 All-in-One Printer series Firmware Update 

If you have not done so,

Consider resetting the Printer Network Defaults

See  User Guide - Page 75

The "can't find the printer" might be the result of having uninstalled the printer software but there are still bits of the software "stuck" in one or more places.

Reference

Full Feature Software / full driver printer software - Installation Package - Information and Download

HP ENVY 5000 All-in-One Print and Scan Driver and Accessories 

Download and save the installation package to your computer.

Printer Software – Blocked in Security Software

Check your Security Software to make sure the printer software is not being blocked.  Most Security software will allow you to make an exception for applications / software you want to use on your computer.

If you make changes to the security software setup, Restart your computer and log in.

Uninstall Existing Printer Software (Full Feature Software)

Uninstall HP printer software and drivers

Reminder:  Windows > Uninstall HP printer software, and then remove the printer from your Devices list.

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

Restart the computer and log in

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Next,

Check and Remove Section

Reminder: After all checks > If any changes are made > Restart the computer and log in

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

Check / Remove – Printer folder/files in C:\ ProgramData

Open File Explorer > Navigate to C:\ProgramData > Open folder Hewlett Packard

Delete any Printer related folders / files

Check / Remove - Printer Software – Lurking in the Device Manager

Control Panel > icon view > Device Manager

Expand category Printers

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Expand category Imaging Devices

If any unwanted printer name or “Unknown Device” is listed,

Right-Click on the printer / device > Uninstall

Check / Remove  - Printer Software – Lurking in the User Account

Clear HP / files in Temp folder

Windows key + X + R (Run command) > type %temp%

Delete the files in the Temp folder (Ignore files that cannot be removed)

Open File Explorer > Navigate to C:\Users\YourAccount\AppData\Local\HP

Remove / Delete any folder named for the printer you wish to remove

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Back in Services …

Start Print Spooler Service

End Check and Remove Section

After all checks are completed > Restart the computer and log in

======================================================

Installation – Full Feature Software

Basic Instructions - Install the Full Feature Software / Full Driver printer software

• If using VPN, shut it off to install software
• If the printer software is already installed, uninstall it from Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers
• Reminder:  Windows > Uninstall HP printer software, and then remove the printer from your Devices list.
• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

HP ENVY 5055 All-in-One Printer 

OR

Product Home

Enter the type and name of your HP device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[emmief · Accepted solution]

Thanks DragonFur  I have already done many of these steps but not all and did install the Revo Uninstaller which removed vestiges of an HP D110 printer hanging around.   I have not gone through all the rest of the steps because I do not have time at the moment but I will later this evening and I thank you for your assistance.  Hoping they will work but if not I guess I will have to buy a new printer/scanner!

[emmief]

Went through all the steps recommended.  Admittedly I am very rusty at this stuff because, although I did a limited amount of IT work while employed at Xerox, I have been retired for 13 years and have pretty much forgotten everything I ever knew.  It took me a while, but I slogged through and eureka, my HP Envy 5055 all-in-one is now scanning again.  Can't thank you enough Dragon-Fur for walking me through this fix!!!!!