Cannot Scan to Email-Keep Receiving Error Message

[DW105]

We initially purchased our printer when we lived in GE. Once we got back to the states, we set the printer back up and tried scanning to email but keep receiving an error message that “username or password incorrect” but have no idea what username or password was used. This was initially setup in ‘19 or ‘20.

TIA

[Rainbow23]

Hi @DW105,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I understand you have moved from Germany to US and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I have sent you a private message with reset instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[Rainbow23]

Hi @DW105,

For the scan to email issue, we may need to reset your HP Printer to factory settings.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!