Cannot Scan

[Sevenoaks1]

Cannot Scan from HP 6234 to PC, I can print and copy. HP scan doctor says cannot connect but Hp sends an account each month. I have let the guarantee run out by just a month

[Mans]

@Sevenoaks1 

Hello,

To get installed the complete software solution, please download it via the following HP link:

https://ftp.hp.com/pub/softlib/software13/printers/EN6200/Full_Webpack-44.9.2759-EN6200_Full_Webpack...

Afterwards, please run the installation program Full_Webpack-44.9.2759-EN6200_Full_Webpack.exe and then follow the instructions on the screen to complete the printer installation.

Please double click on the shortcut of your printer on the Windows desktop (HP ENVY Photo 6200 series). This will open the HP Printer Assistant window.

1. Open the HP Printer Assistant.
2. Click Print & Scan ou Print, scan, fax, and then click Scan.
3. Select Manage Scan to Computer.
4. Click Enable.

If the issue continues, please restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE:
   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Try to scan.

I remain at your disposal in case of need.

Best regards,

[Sevenoaks1]

Hello Mans

I followed your instructions but it failed when trying to install device. Exactly where it has failed each time I used HP Scan doctor. My printer is a HP ENVYPhoto 6234 but the instructions keep coming up refering to it as HP Series 6200. Is this the problem? I can print and copy it is just the scan from printer to PC which is inoperable.

Thank you for your guidance I will repeat the operation after switching every thing off in the sequence you gave and re booting.

Bye Sevenoaks 1

[Mans · Accepted solution]

@Sevenoaks1 

Hello and thanks for your return,

Uninstall all software related to your printer (except HP Smart) as follows:

1. Unplug the USB cable at the back of the printer, if necessary.
2. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
3. Type appwiz.cpl, then OK. The Programs and Features window opens.
4. Click the right mouse button on HP ENVY Photo 6200 series Basic Software, then Uninstall and Yes.

   Note: If the software uninstall process does not start or an error displays while uninstalling, download Fix problems that block programs from being installed or removed from the Microsoft website, and then try uninstalling again.

5. Repeat step 4 with the following software (The list of software for your printer may be different):
   
• Study for the improvement of the HP ENVY Photo 6200 series product.
• HP Dropbox Plugin
• HP EmailSMTP Plugin
• HP ENVY Photo 6200 series Help
• HP FTP Plugin
• HP Google Drive Plugin
• HP OneDrive Plugin
• HP SharePoint Plugin
6. Follow the instructions on the screen to complete the uninstall of the printer.
7. Restart the computer.

8. Launch the registry editor:

   1. On the keyboard, simultaneously tap the Windows flag and the R key. The Run window opens.
   2. Type regedit, then OK. The registry editor opens.
   3. Develop HKEY_LOCAL_MACHINE, then SOFTWARE, click with the right mouse button on Hewlett-Packard and Delete. (If the PC is HP-branded, develop Hewlett-Packard and remove Digital Imaging)
9. Delete the HP ENVY Photo 6200 series folder in the way:
   
   • C:\Program Files\HP
   • C:\Program Files (x86)\HP

10. Rename folder 3 in 3_old in the path below (a restart may be required):

    • C:\Windows\System32\spool\drivers\x64.
    • C:\Windows\System32\spool\drivers\W32X86.

    NOTE: If the file refuses this action do as follows:

    1. On the keyboard, tap the Windows and X keys simultaneously.
       
    2. Click Command Prompt (admin) or Windows PowerShell (admin), and click Yes.
    3. Type net stop spooler, then press Enter key.
       
    4. Rename the file.
    5. Type net start spooler, then press Enter key.
11. Reinstall the printer with the complete software and drivers downloaded before.
12. Try to scan and print.

Don't hesitate to contact us in case of need.

Best regards,

[Sevenoaks1]

Hello Mans, brilliant, I can scan again!!! It failed a few months back.     I followed your instructions, I understood what and why butI would never had known How to do that. The printer display still says "Software is needed to scan"  but It does work from the shortcut, which is fine. Thank you so much most grateful. Scan doctor was useless. Sevenoaks 1

[Mans]

@Sevenoaks1 

Hello and thanks for your return,

It is possible that the communication between the printer and the computer and the network is a little trouble.

Please restart the printer, computer, and router for solve this problem.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 30 seconds.
6. Reconnect the power cord to the router.

    NOTE: 
   

   Wait until internet service is restored. Internet service is interrupted while the router is off.

7. Wait at least 3 minutes, then turn on the computer.
8. Try to scan and print. You can also try scanning from the printer's control panel (Scan to PC).
   

I remain at your disposal in case of need.

Best regards,

[Sevenoaks1]

Hello again Mans, total success, Display now responds. I have printed all your replies and filed, carefully.

Thank you, Octogenarian Sevenoaks 1

[Mans]

@Sevenoaks1 

Thanks for your return,

I welcome you to the English HP Community Support.

Congratulations!

Do not hesitate to contact us in case of need.

Best regards,