Cannot connect to Web Services to Use Scan to Email

[Beach12]

Work was done in building upgrade and since then I cannot use scan to email says lost of web services.  I have run reports and the they say "web services - enabled."

How can I restore this issue please?

[Dragon-Fur]

@Beach12 

I think Web Services is down in at least one region (or partial region) - it does this sometimes.

I have reported the issue to the moderators.

Having reported the issue does not mean there is an instant fix available.

The problem will be investigated for us.

Meanwhile, there is naught to do but wait it out.

What else?

Scan and save the document / image

Open your mail and attach the file - send it to the recipients.

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[Beach12]

Sure would be helpful if community wide email communications were sent to advise of these issues, versus me pulling out my hair all afternoon thinking the building upgrade was the cause.  

Communication is vital HP!

[Dragon-Fur]

@Beach12 

I get it.

We do our best to catch issues that have not yet been documented.

Hang in there.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[Beach12]

How long would I wait before a possible notification this is fixed?  Can I get a response to this post so I then know if it is my device or not?  1 more month?  less?  Can it be posted on a main site for HP as a corrected "bug?" and if so where would I look?

Thank you!

[Dragon-Fur · Accepted solution]

@Beach12 

Notification?  Wow, I don't know.

I don't speak for HP - I am like you > an owner and user of HP Tech.

I am sorry if I have made you more anxious about something I cannot control and only suspect is a problem in a very limited region.

My opinion (not worthy of more than mild consideration)

From the little I know about the subject , these things usually correct themselves in a few days. I've personally never heard of Web Services being down for a month - I guess it's possible.

Thank you for participating in our HP Community .

We are a volunteer community workforce dedicated to supporting HP technology.

[Beach12]

Yea!  Today, out of the blue it is working but I don't want to say it out loud (if you know what I mean).  THANK YOU FOR YOUR SUPPORT during the confusion!  Have a great day!  You deserve it!

[Dragon-Fur]

@Beach12 

You are welcome.

Excellent news!  Thanks for posting back.

Side Note:  I did heard back from another customer with his good news on the same subject.

I was afraid to say anything for fear of jinx and gremlins.

IT people are either completely rational or we are very superstitious.

Smiling.

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .