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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-29-2016 08:41 PM

HP Recommended
Product: Hp 7520
Keep getting the cannot connect to web services, went thru some previous threads and no help. Uggghg
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4 people had the same question
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Accepted Solutions

‎08-30-2016 05:36 PM

HP Recommended

Hi  @Davem72,

 

Thanks for your feedback.

 

We were told the server issues were resolved, can you try again to see if you are able to scan to email?

 

Were you able to "test" successfully once you setup the Scan to Email?

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"

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7 REPLIES 7

‎08-29-2016 11:15 PM - edited ‎08-29-2016 11:43 PM

HP Recommended

Hi,

Thanks for using the HP Forums.  We understand that the Scan to Email is not working, we have informed the relevant team to look into this.

 

Hopefully, it should be resolved soon.

 

In the meantime, one suggestion is to Scan as a jpeg or document and attach it to the email.

 

If you need help on scanning as a jpeg or document, the following relevant resource would be useful:

 

Scanning for Dummies

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎08-30-2016 05:28 PM

HP Recommended
All the options for my printer work fine, except the scanning feature. I add my email log in with my password. Then it says "cannot connect to web services, the printer is connected and all other apps work including e print. I tried following other threads related to the same issues others have had with no luck. Any suggestions ?
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‎08-30-2016 05:36 PM

HP Recommended

Hi  @Davem72,

 

Thanks for your feedback.

 

We were told the server issues were resolved, can you try again to see if you are able to scan to email?

 

Were you able to "test" successfully once you setup the Scan to Email?

 

Thanks.

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎10-02-2016 06:14 PM

HP Recommended

tried to schan to e-amil with my ho photosmart 7520 and am getting the "unable to connect to web services" connection error.  I have tried the steps listed on the forums page about turning off and on the router, and have re installed the printer from CD. Help Please.

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‎10-05-2016 11:15 AM

HP Recommended

I am wirelessly connected to my 7520 Photosmart printer and printing is working, but web services won't enable.  I have tried several of the suggestions, ran the scan doctor and just get an error for web services.  I know the internet connection is good since the printer is working and the wireless light is lit -

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‎10-11-2016 12:21 PM - edited ‎10-11-2016 12:24 PM

HP Recommended

I am also having issues with scanning. I can not scan to email or scan to thumbdrive using the machine's face plate. When I attempt scan to email it gives me the web services error. When I attempt to scan to thumbdrive, it just says it can't scan.

 

I have noticed, however, that it will scan using the HP Scan software installed on my computer.

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‎10-11-2016 07:55 PM

HP Recommended

Hi @niquey,

Thanks for using the HP Forums.

 

For the Scan to Thumbdrive, can you format your thumbdrive toe Fat 32 format and try again?

 

Let us know if that works.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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