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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎08-23-2017 08:07 PM

HP Recommended
Product: Envy 5545
Operating System: Microsoft Windows 10 (32-bit)

Can't copy, getting error message "copy does not support statement." I can scan okay, and I can print from the computer okay (example, I can print a document I made in Microsoft Word). I tried twice the procedure for this problem, which is the hard reset involving uplugging power, etc., but to no avail. Thank you for the help.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2017 09:15 PM

HP Recommended

Hi,

Open and close the paper tray, then evaluate the shown prompt and ensure the proper paper size and type are set for the printer.

Now try copying and check for any difference.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎08-23-2017 09:15 PM

HP Recommended

Hi,

Open and close the paper tray, then evaluate the shown prompt and ensure the proper paper size and type are set for the printer.

Now try copying and check for any difference.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎08-26-2017 09:31 AM

HP Recommended

Thank you for the help, it resolved my issue!

Was this reply helpful? Yes No
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