Cannot fax from my PC

[johnegjr]

HP Officejet Pro 9020 faxing software running in a Windows 7 64 bit environment.

Problem:  I cannot fax from the PC even though the fax test shows passed in all categories.

I CAN fax directly from the printer by selecting the fax icon, keying in the phone number, and scanning the pages automatically once the number answers. 

What is the disconnect when trying to fax from the PC?  The result message is always "PC disconnected" and when sending the fax I get a message "Printer busy" for a short time, then returns to "processing".

[sandytechy20]

@johnegjr

Welcome to HP support community.

Turn of Error Correction mode to fix this issue:-

1. From the printer control panel display, touch Fax .

2. Touch Setup .

3. Touch Preferences .

4. Scroll to Error Correction Mode to touch and turn it off.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Raise44]

I'm also interested in this one. Because I set a new fax in my office. Thank you!

[sandytechy20]

@Raise44

Welcome to HP support community.

Are you facing any issue with the printer?

Provide the printer model number or the product number for further assistance.

Cheers.