Cannot manually scan from ADF on DeskJet 5255

[harkdh]

I just purchased an HP OfficeJet 5255. How can I scan from the ADF using the printer's touch screen? Scanning from the ADF using the HP Smart app does work when source is set to "Scanner Glass". These are the steps I am using;

Steps to reproduce;

-Home desktop computer is turned on and connected to the home network

-Complete HP Smart software is installed on the desktop computer

-HP OfficeJet 5255 printer has the latest firmware

-Printer is turned on and connected to the home network

-There are no documents on the printer's scanner glass

-Load a document into the printer's ADF

-Confirm audible sound is heard indicating printer recognizes the document in the ADF

-Touch "Scan" on the printer's touchscreen

-Touch the desktop computer's name in the list of recognized destinations on the printer's touchscreen

-Select "OK' on the printer's touchscreen confirming the destination (there is no option to select ADF)

Expected results;

-Document is fed from the ADF and scanned to the destination computer (printer knows the document is in the ADF)

Actual results;

-The document is not fed from the ADF but scanning does take place and results in a blank page sent to the computer

[asmita6658]

Hi @harkdh

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

To better assist you - Does copying from ADF works? 

While you respond to that, let's try these steps - 

1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds. 
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.

If the issue still persists, try cleaning the ADF rollers and the separator pad. Refer to this document for steps.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[harkdh]

Thanks for the reply. Based on your recommendations it seems you have not fully understood my issue. If there were problems with the ADF I would not have stated that the ADF works fine when scanning from the HP Smart app. Printing works fine too.

Can you tell me if by following the steps I provided to reproduce the issue, if the printer is supposed to feed from the ADF or not. Its quite possible its not supposed to or even a bug in your software.

[asmita6658]

@harkdh

HP Smart can scan using the ADF too. The hardware of the printer seems to be working fine. Please try to reinstall the app and make sure document feeder is selected on the app or use full-featured driver.

[harkdh]

Hi Asmita, it seems you have not fully read and understood the issue. I clearly stated it works using the app but does not feed from the ADF when initiating the scan from the printer touch screen. Please, I spent time clearly outlining the steps to reproduce, all I ask of you is to kindly follow them and let me know if it's a bug in the printer software.

[asmita6658]

@harkdh

Thanks for getting back to us. I'd suggest you Contact HP in your region regarding this so that they can take a remote access to resolve this issue.