Cannot receive Fax - Comm. Error

[TC1837]

Hi,

I have an 6 years old HP Color LaserJet Pro MFP M177fw printer/fax machine, and I have an issue to receive fax from a particular sender. The fax log report shows Comm Error. I also noticed that when that particular sender sent fax to my machine, the HP fax/printer detects the ring, it then stops and restarts the machine itself.

Can anyone help me to fix this issue?

Thank you.

[Raj_05]

Hi @TC1837,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If your HP Color LaserJet Pro MFP M177fw cannot receive faxes and is showing a communication error, there could be several possible reasons for this issue. Here are some troubleshooting steps you can follow.

• Check the phone line: Make sure that the phone line is properly connected to the printer and is working correctly. Try to plug in a phone to the same phone line and check if there is a dial tone. If there is no dial tone, there may be a problem with the phone line.
• Check for interference: Make sure that there are no other devices that could be interfering with the phone line, such as a cordless phone or a fax machine. Disconnect all other devices from the phone line and try to receive a fax again.
• Check fax settings: Make sure that the fax settings on the printer are configured correctly. Check the fax header, resolution, and other settings to make sure that they are set up properly.
• Update firmware: Check if there is an updated firmware version available for your printer. Updating the firmware may help to resolve any issues with the printer's communication.
• Reset the printer: Try resetting the printer to its default settings. This can be done by accessing the printer's menu and selecting the "Restore Defaults" option.

I hope these steps help you to resolve the communication error and allow your printer to receive faxes again.

Take care and have a good day.

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Alden4
HP Support