Cannot remove email addresses from "Scan to Email" without pin number

[TZ17]

I need to delete email addresses from the "Scan to Email" app, however, I do not have the pin numbers and I no longer have access to the email addresses.  I have tried everything to remove the addresses, and nothing has worked.  I have "Removed Web Services" multiple times both through the printer and also by looking up the IP address in a web browser.  I have also restored the printer to factory settings numerous times both through the printer and also by looking up the IP address in a web browser.  Nothing has worked.

I am beyond frustrated with this and in complete shock that HP would have such a horrible process to complete such a simple task.  PLEASE help me.

[Alden4]

Hi @TZ17,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've tried quite a few troubleshooting steps already. I understand your frustration, and I'll do my best to help you resolve this issue.

Since you've already attempted to remove the email addresses through the printer's interface and by accessing it via a web browser, it seems the usual methods aren't working. Here are a few additional steps you can try:

• Firmware Update: Ensure your printer's firmware is up to date. Sometimes, updating the firmware can resolve issues with the printer's functionality.
• Manual Reset: Try performing a manual reset of the printer. This might involve pressing certain buttons on the printer's control panel in a specific sequence. Check your printer's manual for instructions on how to do this.

If none of these steps work, it could be a more complex issue with the printer itself.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[TZ17]

Hello,

The printer has the latest firmware updated already.

Are you able to provide the manual reset you're referring to?

I tried doing a manual semi-full reset and that didn't work either.