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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-21-2026 11:55 AM

HP Recommended

A scanned document cannot be saved on the HP OfficeJet 8710

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1 REPLY 1

‎04-23-2026 09:09 AM

HP Recommended

Hi @Ameeex 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand that your HP OfficeJet Pro 8710 is scanning but the document is not being saved. Thank you for bringing this to our attention.

 

To better assist, could you let me know if you have already tried any troubleshooting steps so far? It will help us avoid repeating actions you may have already taken. Also, on which device are you attempting to save the scanned file—Windows PC, macOS, or a mobile device through the HP App?

 

Are you getting any error message?
 

This information will allow us to narrow down the possible causes and guide you with the most accurate steps.

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I'm an HP Employee.


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