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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-26-2024 03:07 AM

HP Recommended

To everyone that is suddenly having scanning issues when previously  everything worked fine.  I used HP  Print doctor to troubleshoot, not expecting any luck, but it  said there was no scanning software in my laptop.  Odd since it has been scanning from HP printers for 5 years with no trouble at all. it recommended I download scanning software.  When  I did that I noticed the date was May 24, so possibly there were some updates in that release that rendered my version obsolete.  Anyway  i downloaded  and  my printer now scans.  Well at least one page, I have not tried any more yet.  Quite possibly it will fail the next time I try it!

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