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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-30-2023 09:20 PM

HP Recommended
Product: OfficeJet Pro 8600 Plus
Operating System: Other

I have an HP OfficeJet Pro 8600 Plus and I would like to Scan from the printer to the computer.  From all the advice I can see on these support pages they tell me to open HP Smart and enable scan to computer. I have searched all the settings throughout HP Smart and I cannot find anywhere to enable scan to computer. I have gone into the MAC settings and find the printer but again there is no where to enable scan to computer. It will not let me download a full HP Officejet Pro Full Feature Software and Driver for this OS it just lets me download HP Smart but that is not working. Scan to computer does work on both of my other Windows based PC's but when I open scan to computer on the printer itself it does not see the MAC laptop. I am a PC guy and I hate MAc's but I have to work with it so any information would be greatly appreciated. 

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1 REPLY 1

‎01-31-2023 12:21 AM

HP Recommended

I am 99% sure that scan to a computer ( from the front panel ) works only with WIN computers, for MAC you need to use the App




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