Cannot scan at 1200 dpi resolution

[abassili]

I have read the message boards, but I still have not found a way to scan using the 1200 dpi high resolution. The process goes well without any errors, but the image is totally black. Same goes for the 600 dpi resolution. Only the 300 dpi works. I don't understand what I'm doing wrong.

[asmita6658]

Hi @abassili

Welcome to the HP Support Community. I'd be happy to assist you with the scanning issue. 

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 7 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Also, try updating the printer's firmware. Here's the link to download the firmware for win 7 (64-bit) OS.

Hope this helps! Keep me posted. 

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Have a great day!