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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-26-2023 08:28 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: macOS 11.0 Big Sur

When I open my Print/Scan icon from my laptop I cannot get it to open the scan queue.  Only the Print queue can be opened.  Have Big Sur version 11.7.8 loaded on my laptop.  In the past I was able to open the scan queue and I can no longer due this.

Category:
1 person had the same question
1 REPLY 1

‎07-29-2023 09:09 PM

HP Recommended

Hi @TheRoopi,

 

Welcome to the HP Support Community

 

I understand you are facing a scan-related issue with your HP HP ENVY Photo 7855 All-In-One Printer . Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  • What operating system is running on your PC and what's the current version?
  • How is the printer connected to your PC?

 

While you respond to that, let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating the printer firmware.

If the issue persists, then please follow the steps mentioned in this document:  HP Printers - Scanner not found or connected (Windows, Mac)

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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